Vendor Fees & Pricing Guide

Livently operates as a marketplace platform.

We charge:

• A commission fee on successful bookings
• A payment processing fee (via Stripe Connect or Paystack, depending on region)
• Optional promotional upgrades (if selected by vendor)

You only pay when you receive a confirmed booking.

There are:

• No listing fees
• No subscription fees (standard plan)
• No setup fees

Standard Commission: 12% of the booking subtotal

The commission is calculated on:

• Vendor service price
• Add-ons selected by client

The commission is exclusive of VAT (where applicable).

Example

If a client books:

• Venue package: £2,000
• Add-ons: £500
• Subtotal: £2,500

Livently commission (12%): £300

You receive: £2,200 (before payment processing fees)

You remain in full control of your pricing.

Payments are securely processed through:

• Stripe Connect (UK, Europe, North America)
• Paystack (Kenya and selected African markets)

Processing fees are charged by the payment provider and vary by region.

These fees are automatically deducted before payout.

Typical Processing Rates

Stripe Connect (UK, Europe, North America)

• 1.5% + £0.20 per transaction (UK cards)
• 2.5% + £0.20 (EEA cards)
• 3.25% + £0.20 (international cards)

Example (UK booking):

Client pays: £3,000

Livently commission (12%): £360

Stripe (1.5% + £0.20): ~£45.20

Vendor receives: ~£2,594.80

Paystack (Kenya & Selected African Markets)

• 1.5% per transaction (local cards)
• 2.9% for local transactions (Cards)
• 3.9% for international cards (via Visa, Mastercard, Apple Pay, Amex)

Example (KES booking):

Client pays: KES 300,000

Livently commission (12%): KES 36,000

Paystack (1.5% local): KES 4,500

Vendor receives: KES 259,500

Full breakdown always visible in the dashboard.

• Vendors are responsible for their own VAT registration and tax compliance.
• VAT or local tax rules vary by country.
• Livently’s commission fee may include VAT depending on your location.
• Vendors receive a monthly commission invoice for accounting purposes.

We recommend consulting a tax advisor for compliance guidance.

Payout timing depends on your region and payment provider.

Standard Payout Schedule

• Funds are released 24–48 hours after the event date
• Stripe payouts typically arrive in 2–3 business days
• Paystack payouts typically arrive in 1–2 business days

You can track:

• Upcoming payouts
• Completed payouts
• Fees breakdown

In your Vendor Dashboard → Payments → Fees & Payouts

If a booking is cancelled:

• Commission is refunded if cancellation occurs before payout release.
• Processing fees may not be refundable (subject to Stripe/Paystack rules).

Vendors set their own cancellation policy:

• Flexible
• Moderate
• Strict
• Custom

Livently displays your policy clearly to clients.

To maximize bookings:

• ✔ Keep base pricing competitive
• ✔ Offer tiered packages
• ✔ Use clear inclusions
• ✔ Avoid hidden add-ons
• ✔ Set realistic cancellation terms

Transparent pricing builds trust and improves conversion rates.

We succeed when you succeed.

Our fee structure funds:

• Secure payments
• Marketing & lead generation
• Customer support
• Platform maintenance
• Product innovation

Livently is built to grow your visibility, simplify your operations, and help you book more confidently.