Payment Options

Livently provides a technology platform that enables Customers to purchase services from Vendors.

Unless expressly stated otherwise:

• Vendors are the sellers and providers of the services listed on the Platform.
• Vendors are responsible for the fulfillment of services.
• Livently does not act as the merchant of record for Vendor services unless explicitly stated.

Where Stripe Connect is used:

• Payments are processed via Stripe on behalf of Vendors.
• Funds are collected and allocated in accordance with Stripe Connect’s marketplace model.
• Stripe transfers funds to Vendors’ connected accounts, less applicable fees and deductions.

Where Paystack is used:

• Payments are processed through Paystack on behalf of Vendors.
• Funds are settled to the Vendor’s designated account, less applicable fees and deductions.

Livently does not directly receive, hold, or control customer payment credentials.

Vendors may be required to:

• Create or connect an account with the applicable Payment Provider
• Provide identity, business, tax, and banking information
• Complete verification or compliance checks as required by applicable laws

Failure to complete required verification may result in delayed payouts, account suspension, or restriction of Platform functionality.

Livently is not responsible for decisions made by Payment Providers regarding onboarding, account approval, suspension, or termination.

4.1 Platform Fees

Livently may charge Vendors a platform service fee for facilitating marketplace transactions. Applicable fees will be disclosed in Vendor agreements or prior to transaction confirmation.

4.2 Payment Processing Fees

Payment Providers charge processing fees in accordance with their respective pricing structures. Such fees may be deducted prior to Vendor payout.

4.3 Chargebacks and Disputes

In the event of a chargeback, reversal, or dispute:

• The Vendor is generally responsible for the underlying transaction.
• Applicable dispute fees imposed by the Payment Provider may be deducted from the Vendor’s balance.
• Livently reserves the right to recover associated costs where applicable.

Payout timing and availability are determined by the applicable Payment Provider and may depend on:

• Vendor verification status
• Geographic location
• Banking infrastructure
• Risk assessments or compliance reviews

Initial payouts may be subject to rolling reserves or delayed settlement in accordance with Payment Provider policies.

Livently does not guarantee specific payout timelines and is not liable for delays caused by Payment Providers, financial institutions, or regulatory requirements.

Transactions are processed in currencies supported by the applicable Payment Provider.

Where currency conversion is required:

• Exchange rates are determined by the Payment Provider or associated financial institutions.
• Additional conversion fees may apply.

Livently is not responsible for exchange rate fluctuations or foreign transaction charges.

Refunds are processed through the original Payment Provider.

Refund eligibility is determined in accordance with:

• The Vendor’s cancellation or refund policy
• Livently’s Terms of Service
• Applicable law

Processing times may vary depending on the Customer’s financial institution and the Payment Provider.

Payment processing fees may be non-refundable, subject to the Payment Provider’s policies.

All payment processing activities are conducted by the relevant Payment Provider in compliance with applicable financial regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

Vendors and Customers agree to comply with all applicable laws and Payment Provider requirements.

Livently reserves the right to suspend or restrict accounts where required to comply with legal, regulatory, or risk management obligations.

Payment information is processed directly by Stripe Connect or Paystack using secure and PCI-DSS-compliant systems.

Livently does not store full card numbers, bank account credentials, or other sensitive payment data.

To the maximum extent permitted by law:

• Livently is not responsible for errors, delays, or failures caused by Payment Providers or financial institutions.
• Livently is not liable for unauthorized transactions resulting from Customer or Vendor negligence.
• Livently does not guarantee uninterrupted availability of payment services.

Livently reserves the right to update or modify this Payment Policy at any time. Continued use of the Platform constitutes acceptance of any revisions.